Privacy Policy

At Chauffeur Taxi Melbourne, we understand that privacy is important when arranging private transportation. This Privacy Policy explains how we collect, use and protect personal information provided when you contact us, make a booking or use our website.

Information We May Collect
When you request a chauffeur service or make an enquiry, we may collect information such as your name, phone number, email address, pickup and destination details, travel date and time, passenger information and other details needed to arrange your journey. We may also receive payment-related information where required to process your booking.

How We Use Your Information
The information you provide may be used to arrange and manage your chauffeur booking, communicate with you about your journey, respond to enquiries, confirm pickup details and provide customer support. We may also use general website information to understand how visitors use our website and make improvements to our services.

Booking and Travel Information
Pickup locations, destinations, flight information, special travel requirements and other booking details are used to coordinate your journey. This information may be provided to the driver or relevant service personnel when necessary to complete your booking.

Payment Information
Where payment is required, payment details are handled through the applicable payment provider or booking process. We do not use payment information for unrelated purposes.

Sharing of Personal Information
We do not sell or rent your personal information. Information may be shared with drivers, service providers or other parties where it is reasonably required to arrange and provide your booked transportation. We may also disclose information where required by law or to meet a valid legal obligation.

Website Information
Our website may collect limited technical information, such as browser type, device information, pages visited and general website usage data. This information can help us understand website performance and improve the online experience.

Protecting Your Information
We take reasonable measures to protect personal information from unauthorised access, misuse, alteration or loss. However, information sent over the internet cannot be guaranteed to be completely secure, and customers should understand that online communication carries some level of risk.

Third-Party Services
Our website or booking process may use third-party services for functions such as payments, website analytics, communication or other service-related features. These providers may handle information according to their own privacy policies and terms.

Accessing or Updating Your Information
If you believe the personal information we hold about you is incorrect or you would like to ask about information provided to us, you can contact our team. We will consider your request in accordance with applicable privacy requirements.

Privacy Policy Updates
We may update this Privacy Policy when necessary to reflect changes to our services, website or privacy practices. Any updated version will apply from the date it is published on our website.

Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Chauffeur Taxi Melbourne through the contact details provided on our website.