Terms and Conditions

Booking and Enquiries

Our enquiry form is available for customers who would like to request a quote or ask questions about our services. Submitting an enquiry does not confirm a booking. To arrange a booking, customers must complete our online booking form and wait for a confirmation call from our team. A booking should only be considered confirmed once confirmation has been received from us.

Baby and Booster Seats

Customers travelling with babies or young children can request a baby or booster seat when making their booking. These seats are subject to availability. An additional charge of $15 per seat applies for each trip. Customers should mention their requirements in advance so suitable arrangements can be made.

Payment Methods

We accept several payment methods, including cash, EFT, cheque, credit cards, debit cards and Pay on Phone. Customers can confirm their preferred payment method when making a booking or with the driver before the journey.

Card Payment Surcharge

A 5% surcharge applies to payments made using Visa, Mastercard and American Express cards. An applicable service fee may also apply when an EFTPOS terminal is used in our vehicles.

Cash Payments

Customers choosing to pay by cash can make the payment before or after the journey, as agreed with the driver. Customers should have the required fare available at the time of payment.

Fare Information

Quoted fares are based on the travel details provided at the time of booking. Changes to the journey, additional stops, waiting time, passenger numbers or other requirements may result in a change to the final fare.

Booking Details

Customers are responsible for providing accurate pickup, destination, travel time, passenger and luggage information. Incorrect or incomplete details may affect vehicle arrangements, pickup times or the quoted fare.

Pickup and Waiting Time

Customers should be ready at the agreed pickup location and time. Additional waiting charges may apply when a driver is required to wait beyond the included waiting period. Airport pickups may also be subject to applicable waiting-time conditions.

Changes and Cancellations

If you need to change or cancel a booking, please contact us as early as possible. Charges may apply depending on the timing and circumstances of the cancellation or change.

Vehicle Availability

We aim to provide the vehicle type selected during the booking process, subject to availability. If a change is required, we will make reasonable efforts to arrange a suitable alternative based on passenger and luggage requirements.

Passenger Safety

All passengers are expected to follow reasonable safety instructions provided by the driver. Seat belts must be used where available, and children should be secured using an appropriate child restraint or booster seat where required by Australian law.

Driver and Vehicle Conditions

Our drivers may decline or end a journey if passenger behaviour creates a safety concern, causes damage to the vehicle or prevents the driver from operating the vehicle safely. Additional charges may apply for vehicle damage or excessive cleaning caused during a trip.

Premium Service and Maxi Van Bookings

Premium Service and Maxi Van bookings are subject to vehicle and driver availability. Customers should provide the correct passenger and luggage information so that a suitable vehicle can be arranged.

Travel Delays

We make reasonable efforts to operate services according to the confirmed booking details. Journey times can be affected by traffic, road conditions, weather, accidents, airport delays and other circumstances outside our control.

Acceptance of Terms

By making a booking or using our services, customers acknowledge that they have read and accepted these terms and conditions. These terms may be updated from time to time to reflect changes to our services or operating requirements.